Venue
Hotel: Boscolo Budapest
Adress: Erzsébet krt.9-11. 1073 Budapest, Hungary
Optimizing SSC operations: Aiming for service and management quality increase and cost reduction
Saying goodbye to the warm summer and greeting the business active fall, leading SSC experts will get together in one of the most beautiful cities in Europe - Budapest. The capital of Hungary, which is rightly called the "Queen of the Danube", is not only as a center of architectural masterpieces and healing springs, but also as a convenient business center. The city enjoys elaborate infrastructure, favorable investment climate, convenient location, a large number of educational institutions and young talent. The above mentioned factorsattract major corporations to accommodate shared service centers in this region.
Carrying on the tradition of annual meetings MSB Events invites the leading SSC directors from Russia, CIS and Europe to visit our conference “Shared Service Centres: Integrating The Best Practices” taking place in Budapest, Hungary 11-13 of September.
The meeting will present a unique opportunity to visit one of the most efficient European service centers, serving 19 countries - BP European Business Service Centre. The participants will plunge into the atmosphere of a successful SSC, will communicate with the management, will analyze the strengths and the main challenges of SSC operations. The visit will result with a comparative analysis of the European SSC model and possibility of its practice to be introduced in various regions.
In the framework of the meeting the SSC senior managers will share their practical experience to enhance the effectiveness of the center, reduce risk and costs and introduce the communication model between the center and serviced units. Such issues as streamlining business processes through human resource management, digitalization and information streams management will be discussed in full depth as well. Recent practices, interesting business acquaintances, interactive discussion formats, the ability to communicate in an informal setting will allow participants to obtain up-to-date information, track SSC development trends and make plans for the upcoming year.
This event will give an opportunity to:
- Visit an industry leading European SSC – BP European Business Service Centre
- Conduct a comparative analysis of the European SSC model and identify the strongest strategies for your own SSC
- Review and evaluate efficient communication models between an SSC and additional serviced units
- Reduce friction and conflict of interest between various employees groups during centralization
- Examine regional competition in the SSC market and leverage it for increased efficiency
- Streamline SSC business processes through staff management and corporate culture
- Uncover hidden problems and challenges in specific implementation stages for existing centers and ensure secure your own SSC is prepared
- Draft a reanimation plan for inefficient SSC
- Observe, share and discuss the latest global trends in information digitalization in SSC
Who should attend:
- SSC Director
- Deputy SSC Director
- Head of Customer Service Department
- Head of Quality Control and Service Development
- Finance Director
- Deputy Finance Director
- Chief Account
- Head of HR Projects
- Strategic Planning Director
- Development Director
- Director of Electronic Document Management
From:
- Leading Companies from Various Industries
- Holding Companies
- Companies with a Vast Branch Offices Network
- Consulting Companies
- IT Companies
- Software Developer
- HR Agencies
Contacts:
For questions about registration, accreditation and media support, please contact Natalia Azarova
Sponsoring the business event II Annual conference SHARED SERVICE CENTRES: INTEGRATING THE BEST PRACTICES Conference will position your company effectively to communicate with key professionals and decision makers from leading companies. For more information, please contact the Sponsorship Department.